As a patient, you have a right to:
- Quality care provided by competent personnel in a considerate, respectful and safe environment.
- To be well-informed about your illness, possible treatment and likely outcomes and to discuss this with your doctor.
- To consent to or refuse a treatment, as permitted by law.
- To formulate and advance directive and appoint a personal representative.
- To be free from discrimination, abuse or harassment.
- To access your medical records.
- Confidentiality and personal privacy.
- Make informed decisions about your care, including requesting or refusing treatment.
- Receive a complete explanation or our charges and your bill.
- Consult with another physician or request a transfer to another facility.
- Voice complaints without fear of reprisal and receive a timely response to complaints.
- Have family members or personal representatives authorize care if you are unable to communicate.
- Take only the drugs prescribed by your healthcare team and promote the healing process by refraining from alcohol or toxic substances during your care.
- Know the extent of your insurance coverage and insurance requirements, such as preauthorization, deductibles and copayments.
- To voice a complaint or request of ethics committee consultation related to your care, call 307.754.1201.
- U.S Department of Health and Human Services 1.800.633.4227.
- The Joint Commission 1.800.944.6610 or complaint@jointcommission.org.
As a patient, you are responsible for:
- Sharing complete and accurate medical history and information.
- Cooperating during your care and asking questions if you do not understand.
- Respecting the needs, rights and property of other patients, family members and care givers.
- Meeting you financial obligations.
- Actively participating in you care by following instructions and medical orders. Have family members or personal representatives authorize care if you are unable to communicate.
- Taking only the drugs prescribed by your healthcare team and promoting the healing process by refraining from alcohol or toxic substances during your care.
- Knowing the extent of your insurance coverage and insurance requirements, such as preauthorization, deductibles and copayments.
Non-discrimination
Powell Valley healthcare is a non-profit healthcare organization committed to providing care to all persons regardless of race, creed, gender, age, national origin, disability, or sexual orientation. We accept persons covered under Medicaid or Medicare, and we offer substantial charity care and financial assistance to those in financial need.
If this facility provides emergency services, it must not deny those services to a person who needs them but cannot pay them.
If you believe you have been discriminated against by Powell Valley Healthcare, contact Patient Relations at 307.754.1201 or the Office of Civil Rights at 1.800.368.1019, TDD 1.800.537.7697, or www.hhs.gov/ocr.